The Importance of an Internal Wiki

Keren Unrad
October 9, 2020

Wouldn’t it be great if all your employees needed was one knowledge platform that aggregated files, messages, appointments, tasks and all other important information into one centralized, easily-searchable, cloud-based software tool? This tool is called an internal wiki, and when properly set up by your company admin. acts as an internal database, breaks down information silos, and becomes the backbone of your organization.


When there are so many platforms that exist to help employees collaborate internally with local or remote colleagues these days, you might be wondering why you’d need an internal wiki. It’s because most offices work across too many collaboration platforms and information easily gets lost: Google for calendars, Slack for messaging, Outlook for email, Salesforce for CRM. Think about the last time you were looking for a file or a piece of information conveyed to you in a written message. How long did it take you to search the platform you thought it was on until you found it? Well, according to a McKinsey report, workers spend 1.8 hours per day or 9.3 hours per week on average, searching for information. As you can imagine, this results in massive employee inefficiency which leads to loss of productivity, duplicated efforts and employee turnover.


Once your organization has an internal wiki, every employee has everything they need accessible by a single, searchable dashboard that becomes their personal portal to all of the company’s shared pertinent information. Having one go-to place for all files, messages, and information not only cuts down on time wasted searching for data, but it can also help speed up employee onboarding, improve internal communication, which leads to reducing the number of emails and unnecessary meetings, foster greater collaboration within and between teams, decrease duplicated efforts, and improve overall productivity.


Offin’s internal wiki system is simple to set up, simple to organize and add files, and we make it simple to integrate existing tools like Google Calendar, Slack, Zoom, Salesforce, and many others. There are even shared spaces and whiteboards to enhance team collaboration and idea sharing. We also make it easy for management to add files, set permissions and access levels to ensure each team or individual has access to the information they need, and focus everyone’s efforts on achieving the company goals.


Now that you’re convinced your company needs an internal wiki, which one is right for you? They all have their benefits and drawbacks, but Offin.io’s dashboard is the only one centered around the company’s goals and objectives, so they’re front and center for everyone to see each time they log on. Management and team leaders even have the ability to get as granular as having monthly, weekly or daily goals for their employees. Having your company’s and team’s goals at your fingertips, focuses everyone’ efforts so all of their tasks, meetings and messages are concentrated around accomplishing your goals in the most efficient way possible.